Customer Satisfaction Measurement: The Example of Prolonged Satisfaction with ATMs

Moutinho, L. (1992) Customer Satisfaction Measurement: The Example of Prolonged Satisfaction with ATMs. Working Paper. Cardiff Business School, Cardiff, UK.

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Item Type:Research Reports or Papers (Working Paper)
Additional Information:Financial and Banking Economics Research Group (FABER-G) Working Paper Series (92/1/2A)
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Moutinho, Professor Luiz
Authors: Moutinho, L.
College/School:College of Social Sciences > Adam Smith Business School > Management
Publisher:Cardiff Business School

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