A Cross-Industry Comparison of Customer Satisfaction (abstract)

Gilbert, R., Veloutsou, C. , Goode, M. and Moutinho, L. (2003) A Cross-Industry Comparison of Customer Satisfaction (abstract). In: Academy of Marketing Science Ninth Biennial World Marketing Congress, Perth, Western Australia, June 11-14,

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Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Moutinho, Professor Luiz and Veloutsou, Professor Cleopatra
Authors: Gilbert, R., Veloutsou, C., Goode, M., and Moutinho, L.
College/School:College of Social Sciences > Adam Smith Business School > Management

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