Affective feedback: an investigation into the role of emotions in the information seeking process

Arapakis, I., Jose, J.M. and Gray, P.D.G. (2008) Affective feedback: an investigation into the role of emotions in the information seeking process. In: 31st Annual International ACM SIGIR Conference on Research and Development in Information Retrieval, Singapore, 20-24 July 2008, pp. 395-402. (doi:10.1145/1390334.1390403)

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Publisher's URL: http://doi.acm.org/10.1145/1390334.1390403

Abstract

User feedback is considered to be a critical element in the information seeking process, especially in relation to relevance assessment. Current feedback techniques determine content relevance with respect to the cognitive and situational levels of interaction that occurs between the user and the retrieval system. However, apart from real-life problems and information objects, users interact with intentions, motivations and feelings, which can be seen as critical aspects of cognition and decision-making. The study presented in this paper serves as a starting point to the exploration of the role of emotions in the information seeking process. Results show that the latter not only interweave with different physiological, psychological and cognitive processes, but also form distinctive patterns, according to specific task, and according to specific user.

Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Jose, Professor Joemon and Gray, Mr Philip
Authors: Arapakis, I., Jose, J.M., and Gray, P.D.G.
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
College/School:College of Science and Engineering > School of Computing Science
Copyright Holders:Copyright © 2008 ACM Press
First Published:First published in Proceedings of the 31st Annual International ACM SIGIR Conference on Research and Development in Information Retrieval
Publisher Policy:Reproduced in accordance with the copyright policy of the publisher.

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