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Face-to-face and video mediated communication: a comparison of dialogue structure and task performance

Doherty-Sneddon, G., Anderson, A.H., O'Malley, C., Langton, S., Garrod, S.C., and Bruce, V. (1997) Face-to-face and video mediated communication: a comparison of dialogue structure and task performance. Journal of Experimental Psychology: Applied, 3 (2). pp. 105-125. ISSN 1076-898X

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Abstract

This article examined communication and task performance in face-to-face, copresent, and video-mediated communication (VMC). Study 1 showed that when participants in a collaborative problem-solving task could both see and hear each other, the structure of their dialogues differed compared with dialogues obtained when they only heard each other. The audio-only conversations had more words, and these extra utterances often provided and elicited verbal feedback functions, which visual signals can deliver when available. Study 2, however, showed that high-quality VMC did not appear to deliver the same benefits as face-to-face, copresent interaction. It appears that novelty, attenuation, and remoteness all may have contributed to the effects found factors that should be considered by designers of remote video-conferencing systems.

Item Type:Article
Status:Published
Refereed:Yes
Glasgow Author(s):Garrod, Prof Simon
Authors: Doherty-Sneddon, G., Anderson, A.H., O'Malley, C., Langton, S., Garrod, S.C., and Bruce, V.
College/School:College of Medical Veterinary and Life Sciences > Institute of Neuroscience and Psychology > Cognitive Neuroimaging and Neuroengineering Technologies
College of Science and Engineering > School of Psychology
Journal Name:Journal of Experimental Psychology: Applied
ISSN:1076-898X

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