Quantifying quality: examining student satisfaction and enjoyment of a Middle Eastern tutorial centre

McDonald, R. and Finlay, S. (2022) Quantifying quality: examining student satisfaction and enjoyment of a Middle Eastern tutorial centre. In: Al-Mahrooqi, R. and Denman, C. J. (eds.) Individual and Contextual Factors in the English Language Classroom: Theoretical, Pedagogical, and Empirical Approaches. Series: English Language Education, 24. Springer: Cham, pp. 251-272. ISBN 9783030918804 (doi: 10.1007/978-3-030-91881-1_13)

[img] Text
268059.pdf - Accepted Version

636kB

Abstract

This piece of exploratory research is an attempt to draw parallels between students who attend Tutorial Centre sessions and their experience in and perceptions of the centre. The research involves quantitative analysis of student feedback based on their perceptions and experiences in the Tutorial Centre as they relate to student learning and development, as well as data collected from the online scheduling database, WCONLINE. Participants were 51 Foundation Programme students from the same course who completed a survey, written in Arabic and English, featuring questions about their experiences of Tutorial Centre sessions and perceptions of how these impacted their learning and level of satisfaction. Analysis of participant responses also indicated whether there was any connection between this information and their number of visits to the Tutorial Centre. Student satisfaction is one key indicator of return visits, and understanding the quality of service from the students’ point of view provides informative and meaningful feedback to guide future improvements. It was found that the rate of satisfaction did not significantly increase for students attending multiple sessions; however, overall results suggest students overwhelmingly find their sessions enjoyable and valuable. Implications of these findings for similar contexts around the world are discussed.

Item Type:Book Sections
Status:Published
Glasgow Author(s) Enlighten ID:Finlay, Ms Susan
Authors: McDonald, R., and Finlay, S.
College/School:College of Science and Engineering > School of Engineering > Systems Power and Energy
Publisher:Springer
ISSN:2213-6967
ISBN:9783030918804
Published Online:23 March 2022
Copyright Holders:Copyright © The Author(s), under exclusive license to Springer Nature 2022
First Published:First published in Individual and Contextual Factors in the English Language Classroom: Theoretical, Pedagogical, and Empirical Approaches: 251-272
Publisher Policy:Reproduced in accordance with the publisher copyright policy
Related URLs:

University Staff: Request a correction | Enlighten Editors: Update this record