The impact of technological, organizational and environmental characteristics on electronic collaboration and relationship performance in international customer–supplier relationships

Jean, R.-J. "B.", Sinkovics, R. R. and Kim, D. (2014) The impact of technological, organizational and environmental characteristics on electronic collaboration and relationship performance in international customer–supplier relationships. Information and Management, 51(7), pp. 854-864. (doi: 10.1016/j.im.2014.08.002)

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Abstract

The literature suggests that advances in information and communication technologies have been a major driver of the restructuring of multinational enterprises and their cross-border supply chain management. However, the role of information technology usage for collaboration and its antecedents and performance implications in cross-border exchange relationships have not been clearly specified. In response to this claim, this study examines the determinants of electronic collaboration (E-collaboration) and its outcomes for suppliers with regard to their international customers. Drawing on an empirical foundation of 240 Taiwanese-based electronics equipment manufacturers, we test the effects of technological, organizational and environmental dimensions on E-collaboration and its impact on relationship performance in international exchange. The findings on the pertinence of E-collaboration in international customer–supplier relationships are presented and discussed.

Item Type:Articles
Keywords:E-collaboration, relationship performance, cross-border exchange, international exchange, supplier–customer relationship.
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Sinkovics, Professor Rudolf
Authors: Jean, R.-J. "B.", Sinkovics, R. R., and Kim, D.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Information and Management
Publisher:Elsevier
ISSN:0378-7206
ISSN (Online):1872-7530
Published Online:12 August 2014

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