Overcoming change fatigue: lessons from Glasgow's National Health Service

MacIntosh, R., Beech, N., McQueen, J. and Reid, I. (2007) Overcoming change fatigue: lessons from Glasgow's National Health Service. Journal of Business Strategy, 28(6), pp. 18-24. (doi: 10.1108/02756660710835879)

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Publisher's URL: http://dx.doi.org/10.1108/02756660710835879

Abstract

Structured Abstract Purpose of this paper This paper explores the practicalities of organizational change in complex settings where much change has already occurred. It therefore offers insights into tackling and overcoming change fatigue. Design/methodology/approach The paper uses a longitudinal study of change within a healthcare organization. The paper draws on interviews, focus groups and observations during a 2.5 year long action research project. Findings The paper reports findings on the speed at which change takes place, the importance of communication and the burden placed on senior officers during such communication and consultation processes, the use of appropriate external resources and expertise, the benefits of sharing best practice across sectors and the role of academic researchers in change processes. What is original/value of paper The paper offers valuable insights to those charged with effecting organizational change in change fatigued settings.

Item Type:Articles
Keywords:Strategic Change; Change Fatigue; Healthcare; Assessment Centres; Management Consultancy; Co-production
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:MacIntosh, Professor Robert
Authors: MacIntosh, R., Beech, N., McQueen, J., and Reid, I.
Subjects:H Social Sciences > H Social Sciences (General)
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Journal of Business Strategy
Journal Abbr.:JBS
Publisher:Emerald
ISSN:0275-6668
Copyright Holders:Copyright © 2007 Emerald
First Published:First published in Journal of Business Strategy 28(6):18-24
Publisher Policy:Reproduced in accordance with the copyright policy of the publisher

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