Sleepless nights in hotels? Understanding factors that influence hotel sleep quality

Mao, Z., Yang, Y. and Wang, M. (2018) Sleepless nights in hotels? Understanding factors that influence hotel sleep quality. International Journal of Hospitality Management, 74, pp. 189-201. (doi: 10.1016/j.ijhm.2018.05.002)

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Sleep quality heavily shapes the tourism experience because tourists spend a large amount of their travel time sleeping. In this study, we propose a conceptual framework of factors influencing sleep quality in hotels based on personal and hotel characteristics. Personal characteristics include demographic, biopsychosocial, and tripographic factors; hotel characteristics consist of hotel location, facilities, and the sleeping environment. By analyzing TripAdvisor hotel review data in Los Angeles, we estimate a mixed-effects ordered logit model to understand the factors that influence sleep quality as well as the hotel sleeping environment as indicated by sentiment analysis. The results validate our proposed conceptual model. Hotel sleep quality is found to vary by age, gender, traveler type, and review experience. In addition, hotel star rating, nearby restaurant density, number of hotel floors, and the hotel sleeping environment also influence hotel sleep quality. Implications of this study are provided in closing.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Wang, Dr Mingshu
Authors: Mao, Z., Yang, Y., and Wang, M.
College/School:College of Science and Engineering > School of Geographical and Earth Sciences
Journal Name:International Journal of Hospitality Management
ISSN (Online):1873-4693
Published Online:11 May 2018

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