Trust in providers of domestic water: a comparison of the public utility and informal vendors in Dar es Salaam

Munro, N. and Kweka, O. (2021) Trust in providers of domestic water: a comparison of the public utility and informal vendors in Dar es Salaam. Journal of Development Studies, 57(10), pp. 1710-1722. (doi: 10.1080/00220388.2021.1887479)

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This article examines factors associated with trust in the public water utility and informal water vendors in the city of Dar es Salaam. We model trust in terms of citizens’ perceptions of what water providers deliver, how well the service fits with their lifestyle and values, the ease with which they can contact and influence the provider, and how well the government handles water issues. Our data come from a survey of the adult population of the four main residential districts of Dar es Salaam, conducted in March 2018. We find that trust in water providers is built on different foundations for the public utility and informal vendors. For the public utility, trust depends mainly on habituation to the service, knowledge of the vernacular and evaluations of government performance. For informal vendors, trust depends mainly on habituation to the service and capacity for engagement with social issues. Our study illustrates the how trust in service providers is an outcome of social accountability at the micro-level.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Munro, Dr Neil and Kweka, Dr Opportuna
Authors: Munro, N., and Kweka, O.
College/School:College of Medical Veterinary and Life Sciences > Institute of Biodiversity Animal Health and Comparative Medicine
College of Social Sciences > School of Social and Political Sciences > Politics
Journal Name:Journal of Development Studies
Publisher:Taylor & Francis
ISSN (Online):1743-9140
Published Online:25 February 2021
Copyright Holders:Copyright © 2021 Informa UK Limited, trading as Taylor and Francis Group
First Published:First published in Journal of Development Studies 57(10): 1710-1722
Publisher Policy:Reproduced in accordance with the publisher copyright policy

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Project CodeAward NoProject NamePrincipal InvestigatorFunder's NameFunder RefLead Dept
302229SFC-GCRF 2017/2018Jonathan CooperScottish Funding Council (SFC)SFC/AN/12/2017Research and Innovation Services