Sold out? Reconfiguring consumer demand through the secondary digital ticket market

Duffy, K. , Reid, E. and Finch, J. (2020) Sold out? Reconfiguring consumer demand through the secondary digital ticket market. Consumption, Markets and Culture, 23(2), pp. 174-194. (doi: 10.1080/10253866.2019.1684270)

[img] Text
201407.pdf - Accepted Version
Restricted to Repository staff only until 29 April 2022.

495kB
[img] Text
201407Suppl.pdf - Supplemental Material
Restricted to Repository staff only until 29 April 2022.

186kB

Abstract

Market studies research has posited the reciprocity of markets making exchanges and exchanges making markets. In this paper, we assess the impact of digitalizing on exchanges and markets. We present a case study on concert-ticket resale, in which the object of exchange (the ticket) is at least stable, but the methods of exchange are changing significantly, partly to attach or detach some contested quality to the exchange, and partly in the tussle over the distribution of costs and benefits. Focusing on the secondary market for concert tickets, we find it is enabled, contested and made problematic for individual actors and in public policy by thoroughgoing digitalization, unsettling a prior balance of logics of scale, scarcity and fairness. Digitalization of the market actors and devices shapes and reconfigures this mundane market setting and we show a process of configuration whereby novel social, technological and market agencing takes place.

Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Finch, Professor John and Duffy, Dr Katherine
Authors: Duffy, K., Reid, E., and Finch, J.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Consumption, Markets and Culture
Publisher:Taylor & Francis (Routledge)
ISSN:1025-3866
ISSN (Online):1477-223X
Published Online:29 October 2019

University Staff: Request a correction | Enlighten Editors: Update this record