Sold out? Reconfiguring consumer demand through the secondary digital ticket market

Duffy, K. , Reid, E. and Finch, J. (2020) Sold out? Reconfiguring consumer demand through the secondary digital ticket market. Consumption, Markets and Culture, 23(2), pp. 174-194. (doi: 10.1080/10253866.2019.1684270)

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Market studies research has posited the reciprocity of markets making exchanges and exchanges making markets. In this paper, we assess the impact of digitalizing on exchanges and markets. We present a case study on concert-ticket resale, in which the object of exchange (the ticket) is at least stable, but the methods of exchange are changing significantly, partly to attach or detach some contested quality to the exchange, and partly in the tussle over the distribution of costs and benefits. Focusing on the secondary market for concert tickets, we find it is enabled, contested and made problematic for individual actors and in public policy by thoroughgoing digitalization, unsettling a prior balance of logics of scale, scarcity and fairness. Digitalization of the market actors and devices shapes and reconfigures this mundane market setting and we show a process of configuration whereby novel social, technological and market agencing takes place.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Finch, Professor John and Duffy, Dr Katherine
Authors: Duffy, K., Reid, E., and Finch, J.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Consumption, Markets and Culture
Publisher:Taylor & Francis (Routledge)
ISSN (Online):1477-223X
Published Online:29 October 2019
Copyright Holders:Copyright © 2019 Informa UK Limited, trading as Taylor and Francis Group
First Published:First published in Consumption, Markets and Culture 23(2):174-194
Publisher Policy:Reproduced in accordance with the publisher copyright policy

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