SimSensei Kiosk: A Virtual Human Interviewer for Healthcare Decision Support

DeVault, D. et al. (2014) SimSensei Kiosk: A Virtual Human Interviewer for Healthcare Decision Support. In: 2014 International Conference on Autonomous Agents and Multi-agent Systems (AAMAS '14), Paris, France, 05-09 May 2014, pp. 1061-1068. ISBN 9781450327381

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Publisher's URL: https://dl.acm.org/citation.cfm?id=2617415

Abstract

We present SimSensei Kiosk, an implemented virtual human interviewer designed to create an engaging face-to-face interaction where the user feels comfortable talking and sharing information. SimSensei Kiosk is also designed to create interactional situations favorable to the automatic assessment of distress indicators, defined as verbal and nonverbal behaviors correlated with depression, anxiety or post-traumatic stress disorder (PTSD). In this paper, we summarize the design methodology, performed over the past two years, which is based on three main development cycles: (1) analysis of face-to-face human interactions to identify potential distress indicators, dialogue policies and virtual human gestures, (2) development and analysis of a Wizard-of-Oz prototype system where two human operators were deciding the spoken and gestural responses, and (3) development of a fully automatic virtual interviewer able to engage users in 15-25 minute interactions. We show the potential of our fully automatic virtual human interviewer in a user study, and situate its performance in relation to the Wizard-of-Oz prototype.

Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Marsella, Professor Stacy
Authors: DeVault, D., Artstein, R., Benn, G., Dey, T., Fast, E., Gainer, A., Georgila, K., Gratch, J., Hartholt, A., Lhommet, M., Lucas, G., Marsella, S., Morbini, F., Nazarian, A., Scherer, S., Stratou, G., Suri, A., Traum, D., Wood, R., Xu, Y., Rizzo, A., and Morency, L.-P.
College/School:College of Medical Veterinary and Life Sciences > Institute of Neuroscience and Psychology
ISBN:9781450327381

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