Close Encounters: Intimate service interactions in lap dancing work as a nexus of ‘self-others-things’

Hales, S., Riach, K. and Tyler, M. (2021) Close Encounters: Intimate service interactions in lap dancing work as a nexus of ‘self-others-things’. Organization Studies, 42(4), pp. 555-574. (doi: 10.1177/0170840619830127)

Abstract

Drawing on ethnographic research on lap dancing work, this paper focuses on how the subjectivities, interactions and settings that constitute the lap dancing industry come into being through three interrelated processes of encoding, embodying and embedding. In considering how these processes combine to ‘enact’ the industry, the paper draws on Merleau Ponty’s understanding of the world as a dynamic nexus of ‘self-others-things’. Focusing on how this nexus shapes lived experiences of intimate service interactions, the analysis considers how dancers continually negotiate customers’ expectations of the service encounter given the ways in which these are: (i) encoded in depictions of lap dancing work in marketing and advertising materials on club websites; (ii) embodied by lap dancers through their interactions with customers; and (iii) embedded within the materiality of lap dancing clubs. The paper shows how intimate service encounters can be understood as the outcome of a nexus of ‘self-others-things’ through which particular organizational subjectivities and settings are brought into being through these three interrelated processes.

• Item Type: Articles
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Riach, Professor Kathleen
• Authors: Hales, S., Riach, K., and Tyler, M.
• College/School: College of Social Sciences > Adam Smith Business School > Management
• Journal Name: Organization Studies
• Publisher: SAGE Publications
• ISSN: 0170-8406
• ISSN (Online): 1741-3044
• Published Online: 08 April 2019
• Copyright Holders: Copyright © 2019 The Authors
• First Published: First published in Organization Studies 42(4): 555-574
• Publisher Policy: Reproduced in accordance with the copyright policy of the publisher