Back, J., Anderson, J. E., Ross, A. J. , Jaye, P. and Henderson, K. (2019) Patient flow management: codified and opportunistic escalation actions. In: Braithwaite, J., Hollnagel, E. and Hunte, G. S. (eds.) Working Across Boundaries: Resilient Health Care, Volume 5. CRC Press: Boca Raton, FL, pp. 115-124. ISBN 9780367224592 (doi: 10.1201/9780429274978-11)
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Publisher's URL: https://www.routledge.com/9780367224592/
Abstract
In this chapter, we outline the prerequisites for an effective response to patient flow pressures and discuss two case studies of work practices that have evolved to manage flow across organisational boundaries. An argument is presented calling for a better coordinated, more effective and sustainable approach to patient flow transitions across boundaries.
| Item Type: | Book Sections |
|---|---|
| Status: | Published |
| Glasgow Author(s) Enlighten ID: | Ross, Dr Alastair |
| Authors: | Back, J., Anderson, J. E., Ross, A. J., Jaye, P., and Henderson, K. |
| College/School: | College of Medical Veterinary and Life Sciences > School of Medicine, Dentistry & Nursing > Dental School |
| Research Group: | Community Oral Health |
| Publisher: | CRC Press |
| ISBN: | 9780367224592 |
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