Patient flow management: codified and opportunistic escalation actions

Back, J., Anderson, J. E., Ross, A. J. , Jaye, P. and Henderson, K. (2019) Patient flow management: codified and opportunistic escalation actions. In: Braithwaite, J., Hollnagel, E. and Hunte, G. S. (eds.) Working Across Boundaries: Resilient Health Care, Volume 5. CRC Press: Boca Raton, FL, pp. 115-124. ISBN 9780367224592 (doi:10.1201/9780429274978-11)

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Publisher's URL: https://www.routledge.com/9780367224592/

Abstract

In this chapter, we outline the prerequisites for an effective response to patient flow pressures and discuss two case studies of work practices that have evolved to manage flow across organisational boundaries. An argument is presented calling for a better coordinated, more effective and sustainable approach to patient flow transitions across boundaries.

Item Type:Book Sections
Status:Published
Glasgow Author(s) Enlighten ID:Ross, Dr Alastair
Authors: Back, J., Anderson, J. E., Ross, A. J., Jaye, P., and Henderson, K.
College/School:College of Medical Veterinary and Life Sciences > School of Medicine, Dentistry & Nursing > Dental School
Research Group:Community Oral Health
Publisher:CRC Press
ISBN:9780367224592

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Project CodeAward NoProject NamePrincipal InvestigatorFunder's NameFunder RefLead Dept
682561Centre of Excellence in Healthcare ResilienceAlastair RossGuy's and St Thomas' NHS Foundation Trust (GUYSTHOM)GFWTAARSM - DENTAL SCHOOL