Comparing User Responses to Limited and Flexible Interaction in a Conversational Interface

Savcheva, D. and Foster, M. E. (2018) Comparing User Responses to Limited and Flexible Interaction in a Conversational Interface. In: Proceedings of the 6th International Conference on Human-Agent Interaction (HAI '18), Southampton, UK, 15-18 Dec 2018, pp. 368-370. ISBN 9781450359535 (doi:10.1145/3284432.3287189)

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Abstract

The principles governing written communication have been well studied, and well incorporated in interactive computer systems. However, the role of spoken language and in human-computer interaction, while an increasingly popular modality, still needs to be explored further [3]. Evidence suggests that this technology must further evolve in order to support more "natural" conversations [2], and that the use of speech interfaces is correlated with a high cognitive demand and attention [4]. In the context of spoken dialogue systems, a continuum has long been identified between "systeminitiative" interactions, where the system is in complete control of the overall interaction and the user answers a series of prescribed questions, and "user-initiative" interactions, where the user is free to say anything and the system must respond [5]. However, much of the work in this area predates the recent explosive growth of conversational interfaces.

Item Type:Conference Proceedings
Keywords:Conversational interaction, user evaluation.
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Foster, Dr Mary Ellen
Authors: Savcheva, D., and Foster, M. E.
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
College/School:College of Science and Engineering > School of Computing Science
Publisher:ACM
ISBN:9781450359535
Copyright Holders:Copyright © 2018 The Authors
First Published:First published in Proceedings of the 6th International Conference on Human-Agent Interaction (HAI '18): 368-370
Publisher Policy:Reproduced in accordance with the publisher copyright policy
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