Deshmukh, A. , Lohan, K. S., Rajendran, G. and Aylett, R. (2018) Social impact of recharging activity in long-term HRI and verbal strategies to manage user expectations during recharge. Frontiers in Robotics and AI, 5, p. 23. (doi: 10.3389/frobt.2018.00023)
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Publisher's URL: https://www.frontiersin.org/article/10.3389/frobt.2018.00023
Abstract
Social robots perform tasks to help humans in their daily activities. However, if they fail to fulfill expectations this may affect their acceptance. This work investigates the service degradation caused by recharging, during which the robot is socially inactive. We describe two studies conducted in an ecologically valid office environment. In the first long-term study (3 weeks), we investigated the service degradation caused by the recharging behavior of a social robot. In the second study, we explored the social strategies used to manage users’ expectations during recharge. Our findings suggest that the use of verbal strategies (transparency, apology, and politeness) can make robots more acceptable to users during recharge.
Item Type: | Articles |
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Additional Information: | This work was partially supported by the European Commission (EC) and was funded by the EU FP7 ICT- 215554 project LIREC (Living with Robots and Interactive Companions). |
Status: | Published |
Refereed: | Yes |
Glasgow Author(s) Enlighten ID: | Deshmukh, Dr Amol |
Authors: | Deshmukh, A., Lohan, K. S., Rajendran, G., and Aylett, R. |
College/School: | College of Science and Engineering > School of Computing Science |
Journal Name: | Frontiers in Robotics and AI |
Publisher: | Frontiers Media |
ISSN: | 2296-9144 |
ISSN (Online): | 2296-9144 |
Copyright Holders: | Copyright © 2018 Deshmukh, Lohan, Rajendran and Aylett |
First Published: | First published in Frontiers in Robotics and AI 5:23 |
Publisher Policy: | Reproduced under a Creative Commons License |
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