How do controls impact employee trust in the employer?

Weibel, A., Den Hartog, D. N., Gillespie, N., Searle, R. , Six, F. and Skinner, D. (2016) How do controls impact employee trust in the employer? Human Resource Management, 55(3), pp. 437-462. (doi:10.1002/hrm.21733)

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Abstract

Do organizational controls facilitate or hinder employees’ trust in their organization? We addressed this question through a mixed-methods design using three studies. Based on a literature review and an open-response survey study (Study 1), we developed a theoretical model proposing that organizational control is positively related to employees’ trust in their organization, and that this relationship is mediated by procedural fairness and organizational prestige. This mediated model was tested and supported in a quantitative survey of 582 European managers and professional employees from a range of organizations (Study 2). A complementary, qualitative interview-based study (Study 3) confirmed that well-implemented controls facilitate trust in the organization; however, poorly implemented control systems that are inconsistent, overly rigid, or incentivize untrustworthy behavior can undermine trust in the organization.

Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Searle, Professor Rosalind
Authors: Weibel, A., Den Hartog, D. N., Gillespie, N., Searle, R., Six, F., and Skinner, D.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Human Resource Management
Publisher:Wiley
ISSN:0090-4848
ISSN (Online):1099-050X
Published Online:28 April 2015

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