Yeo, W. M. , Yuan, X.-M. and Low, J. M. W. (2017) On M^{X}/G (M/H)/1 retrial system with vacation: service helpline performance measurement. Annals of Operations Research, 248(1-2), pp. 553-578. (doi: 10.1007/s10479-016-2207-3)
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Abstract
This paper analyzes an unreliable MX/G(M/H)/1MX/G(M/H)/1 retrial system with vacation. We present closed-form expressions for the important performance indicators of the system, and derive the optimal vacation policies for minimizing the average waiting time of orbiting customers. The performance metrics relevant for helpline services are developed. Numerical experiments are conducted to examine the effect of vacation policy on the queue length and busy period of the system.
Item Type: | Articles |
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Status: | Published |
Refereed: | Yes |
Glasgow Author(s) Enlighten ID: | Yeo, Dr Wee Meng |
Authors: | Yeo, W. M., Yuan, X.-M., and Low, J. M. W. |
College/School: | College of Social Sciences > Adam Smith Business School > Management |
Journal Name: | Annals of Operations Research |
Journal Abbr.: | ANOR |
Publisher: | Springer |
ISSN: | 0254-5330 |
ISSN (Online): | 1572-9338 |
Published Online: | 05 May 2016 |
Copyright Holders: | Copyright © 2016 Springer Science+Business Media |
First Published: | First published in Annals of Operations Research 248(1-2): 553-578 |
Publisher Policy: | Reproduced in accordance with the publisher copyright policy |
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