Synchronous text messaging: a field trial of curtains messenger

Podlubny, M., Rooksby, J., Rost, M. and Chalmers, M. (2017) Synchronous text messaging: a field trial of curtains messenger. Proceedings of the ACM on Human-Computer Interaction, 1(CSCW), 86. (doi:10.1145/3134721)

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Abstract

We have created and evaluated a novel mobile messaging app named Curtains Messenger. The app has been designed to support synchrony in messaging. It does this by requiring users to be in the app at the same time as each other in order to send, receive and read messages. This design is contrary to typical apps where messages can be sent and read asynchronously at an individual's convenience. We have conducted a field trial in which 15 users installed the app on their own devices and used it in the wild. We present a qualitative analysis of interviews with the participants following the trial. The findings address how the app was used, how synchrony affected conversational flows, how synchrony raised issues of attention and intimacy, and what issues users faced in the practical work of conducting synchronous messaging. This work demonstrates how core concepts in the study of cooperative work such as a/synchrony can be drawn upon to reconsider taken-for-granted design features of mobile applications and the lived experience of communication.

Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Chalmers, Professor Matthew and Rost, Dr Mattias and Rooksby, Dr John
Authors: Podlubny, M., Rooksby, J., Rost, M., and Chalmers, M.
College/School:College of Science and Engineering > School of Computing Science
Journal Name:Proceedings of the ACM on Human-Computer Interaction
Publisher:Association for Computing Machinery (ACM)
ISSN:2573-0142
Copyright Holders:Copyright © 2017 The Authors
First Published:First published in Proceedings of the ACM on Human-Computer Interaction 1(CSCW): 86
Publisher Policy:Reproduced in accordance with the publisher copyright policy

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Project CodeAward NoProject NamePrincipal InvestigatorFunder's NameFunder RefLead Dept
566711A population approach to ubicomp system designMatthew ChalmersEngineering and Physical Sciences Research Council (EPSRC)EP/J007617/1COM - COMPUTING SCIENCE