Gill, C., Creutzfeldt, N., Williams, J., O’Neill, S. and Vivian, N. (2017) Confusion, Gaps and Overlaps: a Consumer Perspective on the Current Alternative Dispute Resolution System for Disputes Between Consumers and Businesses. Project Report. Citizens Advice, London.
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Publisher's URL: https://www.citizensadvice.org.uk/Global/CitizensAdvice/Consumer%20publications/Gaps%20overlaps%20consumer%20confusion%20201704.pdf
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| Item Type: | Research Reports or Papers (Project Report) |
|---|---|
| Status: | Published |
| Glasgow Author(s) Enlighten ID: | Gill, Professor Chris |
| Authors: | Gill, C., Creutzfeldt, N., Williams, J., O’Neill, S., and Vivian, N. |
| College/School: | College of Social Sciences > School of Law |
| Publisher: | Citizens Advice |
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