Gill, C. (2011) Right first time: the influence of ombudsmen on administrative decision-making. Journal of Social Welfare and Family Law, 33(2), pp. 181-192. (doi: 10.1080/09649069.2011.617077)
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Abstract
Administrative justice policy has shifted from a traditional concern with redress mechanisms towards a concern with administrative decision-making (decisions of an administrative nature taken by public officials which affect citizens' interests). As a result, ombudsmen are now expected to do more to drive improvements in administrative decision-making. The limited empirical data available present a mixed picture of the influence that ombudsmen may have in this area. A number of factors may increase ombudsmen's influence and, while these factors require further empirical testing, they offer clues to policymakers interested in improving administrative decision-making.
| Item Type: | Articles |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Gill, Professor Chris |
| Authors: | Gill, C. |
| College/School: | College of Social Sciences > School of Law |
| Journal Name: | Journal of Social Welfare and Family Law |
| Publisher: | Taylor & Francis |
| ISSN: | 0964-9069 |
| ISSN (Online): | 1469-9621 |
| Published Online: | 14 October 2011 |
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