The impact of the Scottish Public Services Ombudsman on the administrative decision-making of local authority housing administrators

Gill, C. (2012) The impact of the Scottish Public Services Ombudsman on the administrative decision-making of local authority housing administrators. Journal of Social Welfare and Family Law, 34(2), pp. 197-217. (doi: 10.1080/09649069.2012.718535)

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Abstract

Ombudsmen have a dual role: to redress grievances and to improve public administration. While the redress of grievances remains their main focus in the United Kingdom, ombudsmen are increasingly exploring their improvement function. Government policy now also places more emphasis on the idea that ombudsmen should help agencies to get decisions ‘right first time’. Despite these developments, little research has been conducted into ombudsmen's effectiveness in this area. This article contributes to existing knowledge by reporting the findings of a study investigating the Scottish Public Services Ombudsman's impact on administrative decision-making in local authority housing departments.

Item Type:Articles
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Gill, Professor Chris
Authors: Gill, C.
College/School:College of Social Sciences > School of Law
Journal Name:Journal of Social Welfare and Family Law
Publisher:Taylor & Francis
ISSN:0964-9069
ISSN (Online):1469-9621
Published Online:18 October 2012

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