A Life of Their Own: Museum Visitor Personas Penetrating the Design Lifecycle of a Mobile Experience

Roussou, M., Katifori, A., Pujol, L., Vayanou, M. and Rennick-Egglestone, S. J. (2013) A Life of Their Own: Museum Visitor Personas Penetrating the Design Lifecycle of a Mobile Experience. In: ACM SIGCHI Conference on Human Factors in Computing Systems (CHI, Paris, France, 27 Apr - 2 May 2013, pp. 547-552. ISBN 9781450319522 (doi: 10.1145/2468356.2468453)

Abstract

Sets of 'personas' representing archetypical visitors of two very different museums, the Acropolis Museum in Greece and Cité de l'Espace in France, were defined and described as part of a multitude of user-centered design methods used to better understand the needs of visitors and develop for them a personalized mobile storytelling experience. Here we reflect on the role and impact that these personas have had, not only on the design process but also as a mechanism to support the story authors and to bootstrap personalization of experiences. We conclude with a discussion of research challenges inherent in the integration of personas directly into systems intended to support the personalization of experiences.

• Item Type: Conference Proceedings
• Status: Published
• Refereed: Yes
• Glasgow Author(s) Enlighten ID: Pujol-Tost, Dr Laia
• Authors: Roussou, M., Katifori, A., Pujol, L., Vayanou, M., and Rennick-Egglestone, S. J.
• College/School: College of Arts & Humanities > School of Humanities > Information Studies
• ISBN: 9781450319522