The Influence of Organizational Competences and Service Strategies on the Type of Innovation: Case Studies of Call Centres

Smith, M. and Acur, N. (2009) The Influence of Organizational Competences and Service Strategies on the Type of Innovation: Case Studies of Call Centres. In: 16th International Annual EurOMA Conference "Implementation – Realizing Operations Management Knowledge", Göteborg, Sweden, 14-17 June, 2009,

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Abstract

No abstract available.

Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Acur Bakir, Professor Nuran
Authors: Smith, M., and Acur, N.
College/School:College of Social Sciences > Adam Smith Business School > Management

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