Smith, M. and Acur, N. (2009) The Influence of Organizational Competences and Service Strategies on the Type of Innovation: Case Studies of Call Centres. In: 16th International Annual EurOMA Conference "Implementation – Realizing Operations Management Knowledge", Göteborg, Sweden, 14-17 June, 2009,
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Abstract
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| Item Type: | Conference Proceedings |
|---|---|
| Status: | Published |
| Refereed: | Yes |
| Glasgow Author(s) Enlighten ID: | Acur, Professor Nuran |
| Authors: | Smith, M., and Acur, N. |
| College/School: | College of Social Sciences > Adam Smith Business School > Management |
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