Configurational Effects of Pre-Recession High Performance Work Practices on Post-Recession Performance in the UK Service Sector

Okay-Somerville, B. and Scholarios, D. (2016) Configurational Effects of Pre-Recession High Performance Work Practices on Post-Recession Performance in the UK Service Sector. In: BAM 2016: Thriving in Turbulent Times, Newcastle, UK, 06-08 Sep 2016,

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Abstract

This developmental paper examines the role of skills-based contingencies in the UK service sector (i.e., the service sector segment within which the organisation operates and workforce differentiation within organisations) that may influence pre-recession adoption of High Performance Work Practices (HPWPs) and the extent to which different bundles of HPWPs improve post-recession organisational performance over time. The study is informed by the Workplace Employment Relations Surveys (WERS), which provides panel data from 812 UK service sector organisations. Preliminary findings show that ability- and motivation-enhancing practices are of particular importance for improving service quality for organisations that rely on low-skilled work. The study highlights the role of skills-based contingencies that are relevant for skills demand and utilisation in the service sector as significant precursors of HPWP adoption.

Item Type:Conference Proceedings
Keywords:Strategic human resource management, recession, HPWS.
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Scholarios, Prof Dora and Okay-Somerville, Dr Belgin
Authors: Okay-Somerville, B., and Scholarios, D.
Subjects:H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
College/School:College of Social Sciences > Adam Smith Business School > Management
Research Group:Human Resource Management & Organisational Behaviour
Copyright Holders:Copyright © 2016 The Authors
First Published:First published in BAM 2016: Thriving in Turbulent Times 2016
Publisher Policy:Reproduced with the permission of the Editor
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