I Remember You! Interaction with Memory for an Empathic Virtual Robotic Tutor

Hastie, H., Lim, M. Y., Janarthanam, S., Deshmukh, A. , Aylett, R., Foster, M. E. and Hall, L. (2016) I Remember You! Interaction with Memory for an Empathic Virtual Robotic Tutor. In: Proceedings of the 15th International Conference on Autonomous Agents and Multiagent Systems (AAMAS 2016), Singapore, 09-13 May 2016, pp. 931-939. ISBN 9781450342391

Hastie, H., Lim, M. Y., Janarthanam, S., Deshmukh, A. , Aylett, R., Foster, M. E. and Hall, L. (2016) I Remember You! Interaction with Memory for an Empathic Virtual Robotic Tutor. In: Proceedings of the 15th International Conference on Autonomous Agents and Multiagent Systems (AAMAS 2016), Singapore, 09-13 May 2016, pp. 931-939. ISBN 9781450342391

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Abstract

We present a study that investigates the effect of incorporating memory in the interaction for a virtual robotic tutor in terms of helping children achieve a pedagogical goal and the perceived likeability and empathy of the tutor. The domain is a virtual robotic tutor who is guiding and helping learners through a mobile Treasure Hunt exercise that tests their map reading skills. The contribution described in this paper is the discovery that incorporating ‘memory’ through utterances that recall events from previous interactions significantly increases the learner’s ability to perform a pedagogical task. However, the virtual tutor with memory was perceived as less likeable and the instructions given as harder to follow than with a virtual tutor without memory. In addition, there was a significant drop in perceived empathy. This work has a large potential influence in the field of interaction design for agents as one cannot blindly add in human-like features, such as, memory that improve task performance without considering the potential detrimental effects to the perceived empathy and likeability.

Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Deshmukh, Dr Amol and Foster, Dr Mary Ellen
Authors: Hastie, H., Lim, M. Y., Janarthanam, S., Deshmukh, A., Aylett, R., Foster, M. E., and Hall, L.
Subjects:Q Science > QA Mathematics > QA75 Electronic computers. Computer science
College/School:College of Science and Engineering > School of Computing Science
ISBN:9781450342391
Copyright Holders:Copyright © 2016 International Foundation for Autonomous Agents and Multiagent Systems
First Published:First published in Proceedings of the 15th International Conference on Autonomous Agents and Multiagent Systems: 931-939
Publisher Policy:Reproduced in accordance with the publisher copyright policy
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