Think YES? How to Deliver Transformational Change in Relationships Between Staff, Managers and Local People

Bynner, C. (2015) Think YES? How to Deliver Transformational Change in Relationships Between Staff, Managers and Local People. [Website]

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Publisher's URL: http://whatworksscotland.blogspot.co.uk/2015/07/think-yes-how-to-deliver_24.html

Abstract

What would you do if the head of your organisation suddenly told you to change your working practice and ‘Think Yes’ in everything you do? Well, that is precisely what happened to Housing Officers working for Glasgow Housing Association (GHA) in Glasgow when their new Chief Executive piloted an approach to leadership that fundamentally altered relationships between staff, their managers and their tenant and resident customers. In this WWS blog Claire Bynner and Ken Gibb describe the experiences and impact of this leadership programme from the point of view of staff at GHA, who shared the story of Think Yes at a WWS Roundtable event at Glasgow University on 15th June.

Item Type:Website
Status:Published
Glasgow Author(s) Enlighten ID:Bynner, Dr Claire
Authors: Bynner, C.
College/School:College of Social Sciences > School of Social and Political Sciences

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