Making incremental innovation tradable in industrial service settings

Geiger, S. and Finch, J. (2016) Making incremental innovation tradable in industrial service settings. Journal of Business Research, 69(7), pp. 2463-2470. (doi: 10.1016/j.jbusres.2016.02.015)

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In many knowledge-intensive business-to-business settings the locus of interaction has shifted from stable, discrete, and articulated products and services to the exchange of somewhat nebulous capacities of problem-solving, innovation and R&D services. In these exchanges, tensions and conflicts between actors can arise in seeking clarity as to what is being exchanged while attempting to keep the interaction open for future adjustments to the scope and content of the exchange. We combine a longitudinal case study of a chemical services firm with Galison’s (1999) concept of a trading zone to assess how actors offer, value and exchange incremental innovation. Focusing on the contentious nature of innovation processes, examine how incremental innovation is formatted as a tradable service and argue that trading zones complement relational processes and contractual arrangements by allowing actors to preserve their own logics and expertise pertaining to innovation.

Item Type:Articles
Glasgow Author(s) Enlighten ID:Finch, Professor John
Authors: Geiger, S., and Finch, J.
College/School:College of Social Sciences > Adam Smith Business School > Management
Journal Name:Journal of Business Research
ISSN (Online):1873-7978
Copyright Holders:Copyright © 2016 Elsevier
First Published:First published in Journal of Business Research 69(7):P2463-2470
Publisher Policy:Reproduced in accordance with the copyright policy of the publisher

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