Forget-me-not: History-less Mobile Messaging

Rost, M., Kitsos, C., Morgan, A., Podlubny, M., Romeo, P., Russo, E. and Chalmers, M. (2016) Forget-me-not: History-less Mobile Messaging. In: ACM CHI 2016, San Jose, CA, USA, 7-12 May 2016, ISBN 9781450333627 (doi:10.1145/2858036.2858347)

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Abstract

Text messaging has long been a popular activity, and today smartphone apps enable users to choose from a plethora of mobile messaging applications. While we know a lot about SMS practices, we know less about practices of messaging applications. In this paper, we take a first step to explore one ubiquitous aspect of mobile messaging – messaging history. We designed, built, and trialled a mobile messaging application without history—named forget-me-not. The two-week trial showed that history-less messaging no longer supports chit-chat as seen in e.g. WhatsApp, but is still considered conversational and more ‘engaging’. Participants expressed being lenient and relaxed about what they wrote. Removing the history allowed us to gain insights into what uses history has in other mobile messaging applications, such as planning events, allowing for distractions, and maintaining multiple conversation threads.

Item Type:Conference Proceedings
Status:Published
Refereed:Yes
Glasgow Author(s) Enlighten ID:Chalmers, Professor Matthew and Rost, Dr Mattias and Russo, Mr Edoardo and Kitsos, Mr Christos and Podlubny, Martin
Authors: Rost, M., Kitsos, C., Morgan, A., Podlubny, M., Romeo, P., Russo, E., and Chalmers, M.
College/School:College of Science and Engineering > School of Computing Science
ISBN:9781450333627
Copyright Holders:Copyright © 2016 ACM
Publisher Policy:Reproduced in accordance with the copyright policy of the publisher

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Project CodeAward NoProject NamePrincipal InvestigatorFunder's NameFunder RefLead Dept
566711A population approach to ubicomp system designMatthew ChalmersEngineering & Physical Sciences Research Council (EPSRC)EP/J007617/1COM - COMPUTING SCIENCE